| Area |
Employee/Department |
Web Link |
| Account balances and postings |
Any DSB branch, main bank Bookkeeping |
| Accounts payable (vendors) |
Pat Doyle, Mike Roberts |
|
| ACH file origination |
Kim Clements |
More info > |
| ACH incoming posting |
Bookkeeping |
|
| Advertising |
Nikki Rash |
|
| Bankruptcy |
Bill Nichols, Missy Holliday |
|
| Change of address |
Any DSB branch, main bank |
Form > |
| Business Remote Deposit Capture (desktop) |
Kim Clements |
More info > |
| Check order with printer Harland Clarke |
Customer Service Reps |
www.ordermychecks.com / 1-800-355-8123 |
| Checks re-order |
Customer Service Reps |
Online reordering site > |
| Close account |
Customer Service Reps |
|
| Coin counting |
Tellers |
|
| Collector coins |
Annette Schreiber |
|
| Construction draws |
Stephanie Lacey, Chelby Cummings |
|
| Corporate donations |
Nikki Rash |
Form > |
| Credit bureau reporting problems |
Michael Carlson |
|
| Credit card payments DSB Visa |
Call 1-800-423-7503 |
|
| Credit references |
Bookkeeping |
|
| Debit card problems |
Customer Service Reps |
Dispute forms > |
| DSBconnect digital banking |
Matt Taylor, Heather Deneault |
More info > |
| DSB Financial Services |
Rex Frazier |
More info > |
| Employment |
Ernie Porter |
More info > |
| FDIC insurance coverage |
Rex Frazier |
More info > |
| Financial statements for loans |
Anna Comer or loan officer |
Blank forms > |
| Fraud on debit cards |
Nikki Jenner, Ashley Stapel |
|
| Fraud on deposit accounts |
Bookkeeping |
|
| Funds transfer: single live request |
Bookkeeping, tellers |
More info > |
| Funds transfer: recurring between DSB accounts |
Kim Clements (deposits), Ashley Brown (loans) |
More info > |
| Funds transfer: send out/receive in ACH |
Kim Clements |
More info > |
| Funds transfer: DSBconnect |
Matt Taylor, Heather Deneault |
More info > |
| Funds verification |
Bookkeeping |
|
| Garnishments/Levies/Warrants |
Pat Doyle |
|
| Health Savings Accounts (HSA) |
Jodie Swendson |
More info > |
| Individual Retirement Accounts (IRA) |
Jodie Swendson |
More info > |
| Letters of credit |
Garett Schreiber |
|
| Lien release on vehicle |
Ashley Brown |
|
| Loan advances: line of credit |
Ashley Brown, any loan officer |
|
| Loan payments: how to, problems, notices |
Ashley Brown |
|
| Loan payoff: ag, commercial |
Ashley Brown |
|
| Loan payoff: Freddie Mac retained, FHLB/MPF retained |
Anyone in Real Estate Dept. |
[email protected] |
| Loan payoff: in-house mortgage |
Anyone in Real Estate Dept. |
[email protected] |
| Loan payoff: non-mortgage |
Any loan department employee |
|
| Lost/stolen cards, checks |
Customer Service Reps |
More info > |
| Mortgage escrowing (taxes and insurance) |
Melissa Holliday |
|
| Mortgage rates and application |
Any loan department employee, online application Janet Mercer |
Mortgage Center |
| Name change |
Customer Service Reps |
Form > |
| Notification of death |
Bookkeeping |
Form > |
| Online statements and notices |
Matt Taylor, Heather Deneault |
|
| Open new checking/savings account |
Any CSR or online |
Online opening |
| Overdraft Privilege status |
Thomas Noble, Heather Deneault |
|
| Overdrafts and returns |
Gayla Ketron, Thomas Noble |
More info > |
| Round Up Savings |
Customer Service Reps |
More info > |
| Safekeeping |
Liz Holaday |
|
| Statements |
Bookkeeping for mailed |
Online Statements > More info > |
| Stop payment |
Bookkeeping |
Form > |
| Tax statements, year-end |
Liz Holaday |
|
| Transfers/payments |
See above under "Funds Transfers" |
Forms > |
| U.S. savings bond redemptions |
Kaitlin Beecham |
More info > |
| Wire transfers out/in |
Pat Doyle |
Call our wire department during business hours 1-800-633-2423, or More Info > |
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
