FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Fraud, Loss and Dispute Center:
Resources and information in cases of compromised bank account information and disputed/unauthorized transactions
How DSB and customers can fight bank fraud > click to open
LOST OR STOLEN ITEMS:
DSB Visa Debit Card (and PINs) Issued by Denison State Bank
Weekdays, 8:00 a.m. to 4:30 p.m.: Call the DSB main bank toll-free at 1-800-633-2423.
After Hours, Weekends and Holidays: Call toll-free 844-202-5333, wait for live agent. Have your card number available when calling.
If you call the after-hours phone number to report a lost or stolen debit card, you still need to obtain a new card by calling or visiting the bank.
LOST CARD FEE: A replacement fee of $10.00 will be collected from your linked checking account for lost DSB Visa Debit cards (waived if stolen/fraud)
LOST/FORGOTTEN PIN FEE: No charge -- call or visit the bank to reset your PIN, or reset on your DSBconnect login > Manage Cards.
Visa Credit Card Issued by Denison State Bank (underwritten by BBOK)
Balance, customer service: Call 800-423-7503
Lost or stolen card: Call 727-570-4881
Activation: Call 800-543-5073
Checks Drawn by Denison State Bank
STOLEN: For stolen checkbooks/checks, notify the main bank bookkeeping department at 1-800-633-2423. We will need to know the range of check numbers lost/stolen. Stop-payment orders can be placed on outstanding items for $25.00 each. For maximum protection, we recommend that the account be closed and a new one opened.
LOST: For lost checkbooks/checks, notify the main bank bookkeeping department at 1-800-633-2423. For a $20.00 fee, the bank can monitor the account daily for suspicious activity for up to six weeks while you are attempting to relocate the checks/checkbook. Once you determine that the checks are lost, you can choose to order new checks, or you can close the account and open a new account with new checks for maximum identity protection.
Account Statements
STOLEN: For stolen checking and account statements, notify the main bank bookkeeping department at 1-800-633-2423. Upon your request, reprinted statements will be mailed to you, free of charge.
LOST: For lost or misplaced checking or savings account statements, if you wish, you can have them reprinted and delivered for a fee of $2.00 per statement / $4.00 statement with images. Notify the main bank bookkeeping department at 1-800-633-2423 if interested.
Statements for checking and savings accounts are also available online through DSBconnect digital banking.
DISPUTED TRANSACTIONS:
You can determine this on your Account Transaction History if you see the words "ATM withdrawal," "priority post debit," or "pur," indicating this is an ATM/debit card transaction:
Denison State Bank supports Visa Zero Liability Fraud Protection programs that protect you from unauthorized transactions on your debit card when you promptly notify us.
Register for free DSB debit card usage alerts within DSBconnect that can be sent to you on text or email for any approval or decline on your debit card number.
To file a dispute for the following types of payments, print, fill out and return the appropriate forms to Denison State Bank:
Debit/ATM Card Issued by Denison State Bank
VISA Debit Card Dispute
ATM Transaction Dispute
- OR: Within DSBconnect > Connect With Us > Messages > Support Center > Choose a form to submit > VISA debit card dispute form
Credit Card Issued by Denison State Bank
Any time of day: Call 800-423-7503
Checks and Preauthorized ACH Debits and Credits
You can determine this on your Account Transaction History if you see a company name in the description, indicating an ACH transaction.
Stop Payment Request Form and Statement of Unauthorized or Improper Entry
- OR: Within DSBconnect > Messages & Forms > Choose a form to submit > Stop Payment
Loan Payment Postings
To dispute a missing or inaccurate loan payment posting, notify the main bank loan administrative department at 1-800-633-2423.
CREDIT BUREAU AGENCIES:
www.equifax.com / (800) 685-1111
www.experian.com / (888) 397-3742
www.transunion.com / (800) 888-4213
PROTECTION and RECOVERY:
Bank Privacy Policies and Security Measures: Our Online Privacy Policy | Our Online Security Measures
How To Protect Yourself: Read articles, watch videos of several resources on banking protection
ID Theft: what to do: from Federal Trade Commission
